By making payment and securing your booking, you are entering into an agreement with us. Please take the time to read our terms and conditions for your booking below. 

These terms and conditions include a simple code of conduct, terms of usage of the site and its facilities, along with departure information and complaints procedure. 

Please note these booking terms and conditions only apply to personal guest room stays, for corporate booking and conference space use please contact the team directly. 

Summary: 

• Check-in is available from 3pm on the day of arrival

• Check-out is no later than 10:00am on the day of departure 

• Deposits are 30% of the total booking

• All deposit payments taken are non-refundable 

• Deposit payments can be transferred up until 7 days prior to check-in 

• The remaining stay balance is due 7 days prior to check-in 

• Cancellations once the remaining balance is paid are non-refundable 

• Promotional codes can not be used in conjunction with any other offers or promotions 

• No animals, except registered service dogs are allowed on the premises

• We recommend taking our travel insurance to cover in the event of cancellation. 

Full Terms and Conditions: 

Definitions 

‘The Bat and Ball’ or ‘we’ is Bat and Ball Hospitality Ltd trading as The Bat and Ball, company number 12745373 and the provider of the assignment under these terms. 

‘Client’, ‘Customer’, ‘Guest’ or ‘you’ is the person, or persons, who book the accommodation. 

Accommodation is the space available for overnight guests, individual bedroom and communal areas. 

By making payment and securing your booking, you are entering into an agreement with us. Please take the time to read our terms and conditions for your booking below and retain a copy for your records, as they are subject to change. 

ARRIVAL AND DEPARTURE

Check-in is available from 3:00pm until 5:00pm on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.

We ask that you please vacate your room by 10:00am  on the morning of departure.

DIRECT BOOKING RESERVATIONS

Please note the cancellation policy before committing to a reservation.

In order for us to confirm a reservation, we require a 30 % deposit to secure the booking. Following this your credit or debit card details will be securely stored for up to 7 days after your departure. All payments are managed by a third-party gateway Little Hotelier Pay 

Balance payments will be taken 7 days prior to check-in. If payment is not made on time, we reserve the right to charge interest at the rate prescribed by the Late Payment of Commercial Debt (Interest) Act 1998, from the date the payment was due until the date it is settled. 

By making a direct reservation you are confirming that you are authorised to do so on behalf of all persons named in the booking and are accepting that all members of the party agree to be bound to these terms and conditions. 

You must carefully check if the details of your reservation are accurate once you have received your booking confirmation. If any of the details are incorrect you must contact us immediately and we will endeavour to rectify any inaccuracies. 

We cannot accept responsibility for any inaccuracies on information that you have supplied, nor correct any inaccurate information which is brought to our attention after 7 days of receiving your confirmation email. 

CANCELLATION BY THE GUEST

You must contact us using the contact details provided on your booking confirmation to cancel your booking. All deposit payments made are non-refundable. You can transfer your deposit payment up until 7 days prior to check-in, to a new booking, to be used within 12 months. 

In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made for the remaining balance of your stay. 

If you cancel your reservation once the remaining balance has been settled all payments are non-refundable or transferable. 

We advise that you take out a suitable insurance product to cover against any payments lost. 

We can accommodate 1 booking amendments that are in line with the terms above free of charge. Any subsequent date amendments will incur an £20 administration fee. Please note that rates will differ between dates. 

CANCELLATION BY US

In the unlikely event we are unable to accommodate your confirmed booking it may be necessary for us to offer you a suitable alternative of similar or higher standard. 

In the unfortunate event that we have to cancel your booking, our team will contact you as soon as possible to offer an alternative date, credit note of full refund.
All credit notes are valid for 12 months. 

We are not responsible for cancellations due to your failure to comply with our Booking Terms and Conditions and will not be liable for any loss occurred. 

COVID-19

If you cancel your booking due to COVID-19, our standard cancellation policy applies. However, if we are forced to close due to COVID-19, you are eligible for a full refund or a credit note for a future booking.

CODE OF CONDUCT

No animals, except registered service dogs are allowed on the premises and inside the guest rooms. 

Access to the guest rooms are only available to the number of guests made upon the booking. No visitors will be allowed access to the premises. 

Guests must remain respectful and behave in an appropriate manner in all communal areas. 

Guest must remain respectful when inside of the guest rooms, and not play loud music or television. 

The consumption of food is not permitted inside of the guest rooms. 

By making your reservation you are agreeing to be responsible for your party, including any children you are in charge of, and your own welfare. You must take all reasonable precautions against personal injury to yourself, to others and damage of the premises and its facilities. 

You are responsible and liable for any breakages or damages which you wilfully cause, due to inappropriate usage or behaviour to the premises or its contents. You will be held responsible for the cost of repair or replacement of the item.

LIABILITY

You are responsible to us for any damage to the premises or theft of property sauced by you or any individual in your party. We hold appropriate insurance cover to the premises and its use as accommodation. We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

LOST PROPERTY

We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging and administration. 

MISSING ITEMS

We reserve the right to charge for items that are found to be missing after your stay.

SMOKING AND VAPING 

Smoking and vaping are NOT permitted in the rooms or communal areas. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.

VAT

All published rates are inclusive of VAT at the current rate.

ADDITIONAL REQUESTS

Any and all special requests must be made in writing in advance of your reservation date, and are subject to availability and provision. 

DATA PROTECTION

We will keep any confidential information or personal data supplied by you confidential and secret and only use it in connection with you and supplying your reservation. 

WI-FI ACCESS

By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time.

CUSTOMER COMPLAINTS

In the unfortunate event you have a problem or complaint please contact our team either in person or via email clare@thebatandball.co so we can resolve the issue. 

Please note complaints received after 10 days from the date of departure cannot reliably be investigated. 

WE RESERVE THE RIGHT TO AMEND THESE TERMS AND CONDITIONS AT ANY TIME.

This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.