The Bat and Ball

Bed and Breakfast

Privacy Policy

The Bat and Ball (Bat and Ball Hospitality Ltd) customer Privacy Policy

 

This Privacy Policy tells you what to expect us to do with your personal information.

At The Bat and Ball, accessible from www.thebatandball.co, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by The Bat and Ball and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. 

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Bat and Ball Hospitality Ltd's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information.

 

Third Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.

 

Others we share personal information with

  • Emergency services (where necessary)

  • Publicly on our website, social media or other marketing and information media (where appropriate)

 

Information Collection and Processing Basis

Personal Data: Refers to any information that can identify you, excluding anonymized data. We may process the following types of personal data:

Communications Data:

  • Includes messages you send to us via the contact form on our website, email, text, social media messaging, or other communication methods.

  • Processed on the grounds of legitimate interests to communicate with you, maintain records, and handle legal claims.

Customer Data:

  • Includes information related to such as to your booking, such as your name, title, billing and delivery addresses, email, phone number, contact details, purchase details, and card information.

  • Processed to fulfill contractual obligations and maintain transaction records.

User Data:

  • Includes information on how you use our website and online services, and any data posted for publication.

  • Processed on the grounds of legitimate interests to operate and secure our website, maintain backups, and manage content and online services.

Technical Data:

  • Includes data such as IP address, login data, browser details, page visit duration, page views, navigation paths, usage frequency, time zone settings, and device technology.

  • Collected via our analytics tracking system and processed on the grounds of legitimate interests to analyze website usage, protect our business, and improve marketing strategies.

Marketing Data:

  • Includes preferences for receiving marketing from us and third parties, and your communication preferences.

  • Processed on the grounds of legitimate interests to manage promotions, deliver relevant content and advertisements, measure advertising effectiveness, and develop marketing strategies.

General Use of Data:

  • We may use any of the above data to deliver relevant website content and advertisements, and to measure the effectiveness of our advertising. This processing is based on consent or legitimate interests to grow our business.

Sensitive Data:

  • We do not collect sensitive data such as race, ethnicity, religious beliefs, sex life, sexual orientation, political opinions, union membership, health information, or criminal convictions.

Legal Requirements:

  • If required by law or contract, we may need to collect personal data from you. Failure to provide this data may result in the cancellation of a product or service. We will notify you if this occurs.

Purpose of Data Use:

  • We will use your personal data only for the purpose it was collected or a reasonably compatible purpose if necessary. We do not engage in automated decision-making or profiling.

Data Collection Methods

Direct Interactions:

  • Data collected through forms on our site or via email.

Automated Technologies:

  • Data collected automatically through cookies and similar technologies. 

Third Parties:

  • Data received from third parties like search engines, analytics providers, advertising networks, technical providers, payment processors, and delivery services.

Marketing Communications

Consent and Legitimate Interests:

  • We use your personal information to send marketing communications based on your consent or our legitimate interests to grow our business.

Privacy Regulations:

  • Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if you have made a purchase, requested information, or agreed to receive marketing communications. Limited companies may receive marketing emails without prior consent, but can opt-out anytime.

Opt-Out:

  • You can opt-out of marketing messages at any time by following unsubscribe links or emailing team@thebatandball.co

Third-Party Marketing:

  • We do not share your personal data with third parties for their marketing purposes without your explicit consent.

Disclosure of Personal Information

Third Parties:

  • We may share your data with service providers for IT and administration, professional advisers, government bodies, and third parties involved in business transactions. All third parties must respect the security and lawful processing of your data.

International Transfers

Data Transfers Outside EEA:

  • Transfers are done to ensure a similar level of data protection through approved safeguards, specific contracts, or certification mechanisms.

Data Security

Security Measures:

  • We implement security measures to prevent unauthorised access, use, alteration, or loss of your personal data. Only authorised employees and partners with the business need can access your data.

Data Retention

Retention Period:

  • Your personal data is retained only as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements.

Your Legal Rights

Rights:

  • You have rights to access, correct, erase, restrict, transfer, object to processing, and withdraw consent regarding your personal data. More details are available at the ICO website.

Requests:

  • To exercise these rights, email team@thebatandball.co No fee is charged unless the request is unfounded, repetitive, or excessive.

Third-Party Links

External Links:

  • Our website may contain links to third-party websites, plug-ins, and applications. We do not control these sites and encourage you to read their Privacy Policys.

 

  1. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this Privacy Policy.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

  1.  

  2. Policy Last updated

6 June 2024